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ADHOC Maintenance Services

ADHOC refers to a service or task that is not a standard or regular part of the server's routine operations. Instead, it is a one-time or occasional service that needs to be performed outside the usual schedule.

Windows Server (Premise & Cloud Based)

Manage Active Directory Services & Policy

​Active Directory is a directory service that stores information about objects in a network and allows administrators to manage access to resources and enforce security policies.

  1. User and Group Management​

    • Administrators can create, modify, and delete user accounts as well as define group memberships. This allows for proper access control to network resources and simplifies the management of permissions.​​

  2. Organizational Unit (OU) Management

    • Allow administrators to organize objects like users, groups, and computers.​

    • Streamline management and apply different policies to different organizational units as needed.

  3. Domain Controller Management

    • Domain Controllers are servers that host a copy of the Active Directory database and authenticate users in a domain, it’s also involved:​

    • Monitoring their health

    • Replication status

    • Ensuring backups are regularly performed

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Manage shared files and folders

Shared files and folders allow multiple users to access and collaborate on

  • the same data

  • making it essential to ensure proper security

  • organization

  • access control

  1. Set Access Permission​

    • Assign appropriate permissions to shared folders to control who can view, modify, or delete files within them. Permissions can be set for individual users, groups, or roles.​​

  2. Backup and Disaster Recovery

    • Implement a robust backup strategy to ensure data recovery in case of accidental deletion, data corruption, or hardware failures.

  3. Secure Remote Access

    • If users need to access shared folders remotely, use secure methods such as VPNs (Virtual Private Networks) or secure file transfer protocols like SFTP (SSH File Transfer Protocol) or HTTPS.

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Onboarding of new staff

Onboarding new staff in a Windows Server environment involves ensuring that they have the necessary access, tools, and knowledge to perform their duties effectively.

  1. Account and Access Setup​

    • Create user accounts​​

    • Initial setup for assigned computer;

      • Computer name (naming username)​

      • Install basic software, printer driver and VPN

      • Login Email

      • Network mapping

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Offboarding Employee

Offboarding an employee involves specific steps to ensure the security and integrity of organization IT infrastructure

  1. Access and account deactivation​

    • Disable User Account:​​

      • In Active Directory, disable the user account associated with the departing employee. This will prevent them from accessing network resources​

  2. File and Folder Access

    • Remove the departing employee's access permissions from shared folders and files they no longer need to access

  3. Email and Communication

    • Email Archiving if the organization has email archiving in place, ensure that the departing employee's emails are properly archived for compliance and recordkeeping purposes

  4. Data Backup​

    • Backup and archive any relevant data from the departing employee's computer, ensuring that important files and information are retained for future reference.​

  5. Remote Access and VPN​

    • Disable Remote Access, if the employee had remote access privileges, disable their VPN access and any other remote connection methods.​

  6. Retrieve Licenses​

    • Revoke any software licenses assigned to the departing employee's account and ensure they are available for reassignment.​

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Troubleshoot Server Issues

Troubleshooting server issues involves identifying and resolving problems or errors that occur within a server system, including diagnosing hardware and software faults,

  1. Identify the problem​

    • Gather information from users or monitoring tools to understand the specific issue or symptom experienced on the server. Clearly define the problem and its impact on server performance.​​

  2. Check Connectivity

    • Ensure that the server has a stable network connection. Verify network cables, switches, routers, and firewalls if necessary.

  3. Review Event Logs

    • Check the server's event logs for any error messages or warnings that might indicate the cause of the issue.

  4. Check Hardware Health​

    • Verify the server's hardware health by checking system logs or using hardware monitoring tools​

  5. Engage Support​

    • If you are unable to resolve the issue on your own, reach out to the vendor's support or relevant technical experts for assistance.​

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