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ADHOC Maintenance Services

ADHOC refers to a service or task that is not a standard or regular part of the server's routine operations. Instead, it is a one-time or occasional service that needs to be performed outside the usual schedule.

Windows Server (Premise & Cloud Based)

Manage Active Directory Services & Policy

Active Directory is a directory service that stores information about objects in a network and allows administrators to manage access to resources and enforce security policies.

  1. User and Group Management

    • Administrators can create, modify, and delete user accounts as well as define group memberships. This allows for proper access control to network resources and simplifies the management of permissions.

  2. Organizational Unit (OU) Management

    • Allow administrators to organize objects like users, groups, and computers.​

    • Streamline management and apply different policies to different organizational units as needed.

  3. Domain Controller Management

    • Domain Controllers are servers that host a copy of the Active Directory database and authenticate users in a domain, it’s also involved:​

    • Monitoring their health

    • Replication status

    • Ensuring backups are regularly performed

Manage shared files and folders

Shared files and folders allow multiple users to access and collaborate on

  • the same data

  • making it essential to ensure proper security

  • organization

  • access control

  1. Set Access Permission

    • Assign appropriate permissions to shared folders to control who can view, modify, or delete files within them. Permissions can be set for individual users, groups, or roles.

  2. Backup and Disaster Recovery

    • Implement a robust backup strategy to ensure data recovery in case of accidental deletion, data corruption, or hardware failures.

  3. Secure Remote Access

    • If users need to access shared folders remotely, use secure methods such as VPNs (Virtual Private Networks) or secure file transfer protocols like SFTP (SSH File Transfer Protocol) or HTTPS.

Onboarding of new staff

Onboarding new staff in a Windows Server environment involves ensuring that they have the necessary access, tools, and knowledge to perform their duties effectively.

  1. Account and Access Setup

    • Create user accounts

    • Initial setup for assigned computer;

      • Computer name (naming username)

      • Install basic software, printer driver and VPN

      • Login Email

      • Network mapping

Offboarding Employee

Offboarding an employee involves specific steps to ensure the security and integrity of organization IT infrastructure

  1. Access and account deactivation

    • Disable User Account:

      • In Active Directory, disable the user account associated with the departing employee. This will prevent them from accessing network resources​

  2. File and Folder Access

    • Remove the departing employee's access permissions from shared folders and files they no longer need to access

  3. Email and Communication

    • Email Archiving if the organization has email archiving in place, ensure that the departing employee's emails are properly archived for compliance and recordkeeping purposes

  4. Data Backup

    • Backup and archive any relevant data from the departing employee's computer, ensuring that important files and information are retained for future reference.​

  5. Remote Access and VPN

    • Disable Remote Access, if the employee had remote access privileges, disable their VPN access and any other remote connection methods.​

  6. Retrieve Licenses

    • Revoke any software licenses assigned to the departing employee's account and ensure they are available for reassignment.​

Troubleshoot Server Issues

Troubleshooting server issues involves identifying and resolving problems or errors that occur within a server system, including diagnosing hardware and software faults,

  1. Identify the problem

    • Gather information from users or monitoring tools to understand the specific issue or symptom experienced on the server. Clearly define the problem and its impact on server performance.

  2. Check Connectivity

    • Ensure that the server has a stable network connection. Verify network cables, switches, routers, and firewalls if necessary.

  3. Review Event Logs

    • Check the server's event logs for any error messages or warnings that might indicate the cause of the issue.

  4. Check Hardware Health

    • Verify the server's hardware health by checking system logs or using hardware monitoring tools​

  5. Engage Support

    • If you are unable to resolve the issue on your own, reach out to the vendor's support or relevant technical experts for assistance.​

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