Troubleshoot issue related to computer

• Hardware issue

  • Diagnose and resolve hardware problems such as malfunctioning components, power issues, and hardware failures.

  • Perform hardware diagnostics and tests to identify faulty components.

  • Replace or repair defective hardware as needed.

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• Software issue

  • Identify and resolve software-related problems such as application crashes, errors, and compatibility issues.

  • Check for software updates and apply patches to fix known issues

  • Uninstall and reinstall problematic software if necessary

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• Printing and Scanning

  • Troubleshoot problems related to printers and scanners, such as connectivity issues and print queue problems.

  • ​Ensure the correct drivers are installed for the devices
  • Check for paper jams or other physical issues with the printer

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• Network Issue

  • Diagnose and resolve network connectivity problems, both wired and wireless.

  • Check network cables, switches, and routers for issues.

  • Identify and address IP address conflicts or DNS resolution problems.

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• Internet Issue

  • Investigate and troubleshoot internet connectivity problems.

  • Check modem and router connections.

  • Verify DNS settings and internet service provider (ISP) status.

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• Remote support

  • Offer remote support options for users who may be working remotely or in different locations.